How to Collaborate with Customers without Using e-mail (://URLFAN)

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How to Collaborate with Customers without Using e-mail

Post Date: Aug 19, 2008 6:10 a.m.
Ranked website: elsua.net (Ranks #8997 of 3,783,534)

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Ever since I got started with my new mantra of giving up on e-mail , specially work related e-mail, I have been getting a good number of different comments from various folks, both inside and outside IBM , asking me how do I do it in order to collaborate and share knowledge with the customers I have been involved with. Mind you though that, as most of you out there would know by now, I don’t have a direct and frequent customer exposure; yet, I have been participating with several customer engagements in their adoption of social software over the last few months. So I do have a need to collaborate and share information / knowledge with them and here is how I eventually get it done without using e-mail! In most cases, most of them are hanging out with me using different Web 2.0 tools like Facebook or Twitter, amongst many others, after we have met (Physically or virtually) and exchanged experiences around our own social software adoption. We eventually found out the...

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