Second only to personal and meaningful relationships, this will make or break you...especially in the service business. Clues spark conversation, they get things started...they allow things to progress to a higher, more meaningful level. Without them, we’re relegated to surface talk...simple "hello’s", "good bye’s" and "did you have a nice trip?" Armed with information like personal hobbies, favorite foods, where they’ve traveled from, or how their favorite sports team fared, you can head in a different direction...you can tell stories and most importantly, you can do the unexpected. Remarkable possibilities abound. Imagine an arriving guest is an avid fisherman, a...
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Marketing DepartmentFrom: michaelchaffin.com
Post Date: 2008-03-09 21:45:06
Your marketing department isn’t a group of offices or the people in them, it’s the front door, the back door and everything in between.
Rhoda’s Tamales is a hole in the wall roadside joint in Lake Village, Arkansas that has some of the best tamales in the business...no joke, yes in Arkansas. They don’t have a marketing director, a PR firm, or even a website. Heck, I’m not sure they have a telephone. But, they’re famous. Why? You don’t expect to find...
more You Know You're Remarkable When...From: michaelchaffin.com
Post Date: 2008-02-29 06:40:34
you no longer need to place recruitment ads in the newspaper or HCareers .
recruiters call you regularly with top prospects
interns ans externs are lined-up out the door
chef wanna be’s come from all over just to tour the kitchen and knowing they have only a prayer of ever working there
the "open position" list is replaced by "top candidates"
turnover is minimal (less than 20%), and when it occurs, it’s not your fault...retirement, transfer, entrepreneurial opportu...
more The Value of LosingFrom: michaelchaffin.com
Post Date: 2008-03-20 09:00:00
The best time to listen to coaches, mentors and gurus is during or after a loss. That’s when you figure out if they’re really any good. That’s when you figure out who can quickly analyze, regroup and re-energize the team without anger humiliation or intimidation. That’s when and where the real learning gets done, the real value happens and when the organization moves forward.
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more Are You Open to Change?From: michaelchaffin.com
Post Date: 2008-03-19 09:00:00
That’s one of the first questions I would ask a prospective employer. If the answer is yes, follow-up with, "what would you like me to change?"
I think that’ll get a meaningful conversation going and demonstrate your ability to think.
Oh...if the answer is no....move on.
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