It’s not Christmas: Nobody enjoys unwrapping your present

I don’t know why it happens, but it happens with disturbing frequency. A customer wants to report a problem, and then illustrate it with a screenshot or two, but instead of attaching the screenshots, they paste the screenshots inside a Word document (and for some reason it’s always Word) and then attach the Word document. It’s not a Christmas present. People aren’t going to say "Wow, I wonder what’s inside? I’m brimming with anticipation!" They’re going to say, "Oh great, I can’t even see the screen shot. I have to download the attachment, scan it for viruses, then load it into Word. Oh wait, this is a Word 2007 document and I only have Word 2003; let me run the converter first. Okay good, now I can open the document to see, oh, look, it’s a picture." Most people won’t bother. And then you’re going to wonder why nobody answered your first message . If you insist on attaching the pictures, just attach ...